• About Us
  • Blog
  • Basket
  • Account
  • Sign In


Device detection 2.0: Are marketers getting the full picture?

Published on Friday, February 24, 2017

Device detection 2.0: Are marketers getting the full picture?

Too many brands are content to deliver a mediocre Web experience to the detriment of bottomline profit. They fully understand that responsive or adaptive Web design is a necessity, not a nice-to-have. And yet, implementation is typically still rudimentary, with brands still fixated on the importance of screen pixels, driven by an incomplete understanding of the mobile-first mantra popularized by Google.

The media buzz around the iPhone’s 10th anniversary this year shows how much of an impact the first blockbuster smartphone had, and how much the market has evolved since it appeared. The original model’s 3.5-inch screen size is more than a full inch smaller than today’s average in Western Europe.


Changing behavior
Smartphone ownership has increased so much that 71 per cent of United Kingdom adults now own such a device, according to Ofcom’s Communications Market Report 2016. This, combined with the rollout of the 4G mobile network, has caused Internet usage via smartphones to sky-rocket.

In fact, Ofcom found that 66 per cent of respondents use their smartphone to access the Internet. This shift in consumer behavior has meant that brands have had to work harder to understand which devices consumers use to access their Web sites. Such insight has been essential for Web design optimization, as well as their ability to deliver a better customer experience overall.

But this has been far from easy.There are thousands of different models of smartphones, tablets and laptops on the market – all with different sizes, dimensions and capacity.

When we also consider the high usage of lower-specification feature phones in developing markets – responsible for 40 percent of all mobile traffic, according to a study conducted by GSMA – it becomes clear that brands targeting a global audience need a smarter approach.


Understanding devices and journeys
“Good enough” is no longer good enough.

Yes, screen size remains an important factor for a good user experience, but it is not the only one.

There is a wide range of other distinguishing device features that affect a site’s accessibility and profitability. Think about bandwidth limitations, the type of browser and processing power, to name just a few.

Then there is the customer journey once people arrive on the site: where they enter, how content is signposted, and which path they follow on their first and subsequent site visits. This requires access to an unprecedented and ever-expanding amount of data, along with the people skills and systems to simplify it and turn data into actionable insights.

There are further complications still. On the one hand, brands are rolling out increasingly graphically intense and computationally complex Web site designs.On the other hand, we have seen a growth in the markets for low-end and mid-range smartphones that use browsers optimized for lower data charges.

Meanwhile, in Western markets, the rise of ad blockers is a further consideration. To illustrate, consider the following example. A U.K. resident with a smartphone in a 3G network-only area or an African small business owner with a feature phone in Africa will both benefit more from lightweight, optimized mobile pages – even if their screen is the same size as the one used by the London-based millennial.

This shows why it is vitally important for brands to understand all the capabilities of the devices their customers use to access the Internet and brand sites.


Improving on the basics
Until now, brands have had to choose between two equally difficult options: either test their Web sites across a wide range of devices, thus increasing operating costs, or take a punt on the quality of consumers’ experience. Both, frankly, are completely unacceptable. It does not need to be this way. Brands should be looking beyond data provided by Google Analytics alone to incorporate useful and actionable insight about physical screen size, granular device segmentation, and other phone features that affect the user experience. A simple list of phone models and browser vendors no longer cuts it.


Device intelligence
Device detection solutions can extract this crucial intelligence. They are particularly useful for identifying users whose devices are not able to satisfactorily render complex Web site graphics, or brand videos such as webinars, tutorials and advertising campaigns.

Research repeatedly shows that users will abandon a purchasing journey, or even switch to a competitor, when they have a poor mobile Web experience. Serving the right Webpage can make all the difference. Users who do not face barriers while accessing a Webpage and loading content will spend more time engaging with the brand. It puts the brand in a strong position to turn this first-time visitor into an actual customer and, with the right marketing strategy, a profitable one.

Additionally, brands can derive valuable insights into their customers based on granular device information, which should form part of the single customer view.These insights can inform brands on the make-up of their customers – their demographics, characteristics and behavior – to inform product or service development that goes far beyond their website.


GETTING THIS STUFF right really matters.

Siloed thinking when it comes to smart devices is out-dated and will cause many valuable customers to fall by the wayside. New 5G connectivity is looming on the horizon, and it is more important now than ever that brands consider the full range of devices and technology that their customers are using to make sure they continue to deliver the best possible experience for all.


Originally published in Mobile Marketer on February 16th  2017

To read the original article, click here

Comments (0)

Author: Chris Rudwick

Categories: Analysis, News


More links

Chris Rudwick

Chris Rudwick

Other posts by Chris Rudwick
Contact author



.NET 2013 2014 4G 51Degrees 5G A.C.Roma A7 ABI Acer Affiliate Marketing Afilias Alcatel Amazon AMP Analysis Analytics Android Android 5.0 Lollipop Android Kitkat Android Lollipop Android Media Stick Apache API Apple Apple TV Archos Asha Asian Market ASP.NET Asus Australia Big Data Black Friday Blackberry Blink Browser C C# Case Study CeBIT CES Chrome Cloud CMS combinations Comparison Competition CoolPad COTW Cron CSS3 Data Data Blog Data File Data Model Daydream Denver Design Desire Eye Desktop Detection Developers Device Device Data Device Detection Device Intelligence Device Popularity Device property Device Types Device Use DeviceAtlas Display dmexco DoCoMo Doogee DotNetNuke Download Drupal Email EReader E-Reader Ericsson Evaluation Event Examples EXPLAY Rio Facebook feature Firefox Firefox OS Fly Foundation Framework France Galaxy S3 Galaxy S5 Galaxy Tab A Galaxy Tab A 8.0 Galaxy Tab A 9.7 Germany git repositories Global Google Google Daydream GSMA HAProxy Hardware Hisense HTC HTC ONE MAX HTC OS HTML5 HTTP HTTP Headers Huawei HUAWEI. UPDATE HUDL Huwaei IBC Icemobile Prime 4.0 IE IFA IIS Image Optimiser Image Optimizer India Infographic Ingeniux Internet usage iOS iOS 7 iOS 8 ipad iPhone iPhone 6 IsEmailBrowser IsWebApp Italy Japan Java Javascript Jolla Kentico Keynote Kindle Kindle Fire Kindle Fire HD Leagoo Lenovo LG Location Log File Analysis LTE Lumia m.dot macOS Map Memory Meta Data Mi 4S Micromax Microsoft Miia Style Mobile Mobile Analysis Mobile Analytics Mobile Devices Mobile Marketing Mixer Module Motorola MVC4 MWC MWC 2017 MWC16 MyPhone Native Native Apps NET New Release News News Letter Nexus Nexus 6 Nexus 9 NFC NGINX Nokia Nokia 3310 Non-Mobile NVIDIA Omate On7 OnePlus 5 Opera Opera Mini Operating System Optimisation OS OSX 10.10 OTA Panasonic Patent PC Pebble Performance phablet phone PHP Poland Presentation Press Release Price Band PRIV programmatic PS4 Publishers Python QMobile QR Codes Redirection Research Reseller Responsive Images Responsive web design RESS Review reviews RIM Ringmark RTB RWD Safari Samsung Scala ScientiaMobile Screen Screen resolution Screen Size SEO Server Server-side optimisation Set Box Set Top Box Sharepoint Shark 1 SHIFT phones Sitecore Sitecore version 9 SLUSH Smart TV Smartphone Smartphones Smartwatches Snapdragon Sony Sony Xperia Spain Swedish Beers Symbian Tablet Tablets Tesco Testing Tips Top 5 TOTW TV UDS UK Umbraco Update updates US User Agent UserAgent User-Agent Vendors Version 3 Video VoLTE VR Wearable Web Web Apps Web content management WebKit WebMatrix White Paper Widgets Widnows WiFi Wiko Wileyfox Windows Windows Phone WURFL Xbox XBox One Xiaomi Xperia Xperia z Yosemite Z10 ZenFon 2 ZOPO ZTE