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3 Replies and 98 Views Wrong detection of iPhone device  98  3 Started by  Dmitrii Zotov User-agent is 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_0_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12A402', but 51 Degrees detects that device is android, browser is not Safari and so on.
3 98
by  LizHJump to last post
30 Nov 2018 11:40 AM
1 Replies and 102 Views Failed to identify my device    102  1 Started by  Evgeni Aizikovich I have a OnePlus 1 device (old, but still pretty common). Once ago it has been detected correctly as 'mobile', however I noticed that it is not recognized anymore as a mobile device. Here is my user agent string: Mozilla/5.0 (Linux; Android 6.0.1; A0001) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.64 Mobile Safari/537.36 I able to reproduce this also from my desktop (Chrome developer tools). Please assist, Thank you
1 102
by  LizHJump to last post
25 Oct 2018 11:51 AM
2 Replies and 419 Views A Graphics object cannot be created from an image that has an indexed pixel format  419  2 Started by  Eran Schwartz In the last couple of days I'm getting the following error message: Exception: 'A Graphics object cannot be created from an image that has an indexed pixel format' Method: FiftyOne.Foundation.Image.Processor.Shrink System.Exception: A Graphics object cannot be created from an image that has an indexed pixel format. at System.Drawing.Graphics.FromImage at FiftyOne.Foundation.Image.Processor.Shrink at FiftyOne.Foundation.Image.Processor.ShrinkToSeekStream at FiftyOne.Foundation.Image.Pr...
2 419
by  JoshGrewJump to last post
02 Jul 2018 08:30 AM
3 Replies and 245 Views Incorrect device detection  245  3 Started by  khizar ahmed Many times I have noticed that 51 Degrees detected incorrect information about the device even when the user agent vividly contains that model and name of the device manufacturer. Let me give you an example of following user agent 'Mozilla/5.0 (Linux; U; Android 7.1.1; en-US; Redmi_Note_5_Pro Build/NGI77B) AppleWebKit/528.5 (KHTML, like Gecko) Version/3.1.2 Mobile Safari/525.20.1' If someone closely observes the user agent, even human can detect that device is manufactured by 'redMi corporation...
3 245
by  Amos TamangJump to last post
18 May 2018 10:47 AM
1 Replies and 322 Views (SOLVED) Laptop vs Desktop detection    322  1 Started by  nilayk Of all the properties, I could use BatteryCapacity as a property (not sure if it works though), but I'm trying to find a guaranteed way to identify laptop and desktop traffic. It doesn't have to be able to differentiate all traffic correctly, but the ones it's able to it has to be accurate. Any ideas if there's a way to achieve this Thank you.
1 322
by  Alexander PreslavskiJump to last post
05 Mar 2018 11:14 AM
1 Replies and 343 Views (SOLVED) T-Entertain settop-boxes    343  1 Started by  INFOnline Hello, the following user-agent are detected as desktop, but they are T-Entertain settop-boxes and should be MediaHub. AppleWebKit/534.30(linux MIPS;U;deu), DT_STB_BCM7241up/14.1 (DT,MR200_MR400,Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.6 (DT,MR401_TypB,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.7 (DT,MR201,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/...
1 343
by  Amos TamangJump to last post
11 Jan 2018 12:44 PM
1 Replies and 303 Views (CLOSED) Syabas Popbox user agent - device not detected    303  1 Started by  Chris Coupland We've been seening some requests from the device: Syabas Popbox, but 51D doesn't seem to be detecting. Some sample user agents below... Syabas/05-02-150212-24-POP-618-000 (gaya2) Mozilla/4.0 Syabas/J3S-01-01-150121-02-POP-890-999 Mozilla/4.0 Mozilla/4.0
1 303
by  Amos TamangJump to last post
19 Dec 2017 04:09 PM
1 Replies and 391 Views (SOLVED) Preimum device detection data-not available    391  1 Started by  Praful Memane Hi Team, We are currently testing theTrial version of Premium Device detection data plan. We are not getting the device information for many of our User-Agent strings.as below for example. 1. mozilla/5.0 (windows nt 6.1; win64; x64) applewebkit/537.36 (khtml, like gecko) chrome/60.0.3112.113 safari/537.36 2. mozilla/5.0 (ipad; cpu os 9_0_2 like mac os x) applewebkit/601.1.46 (khtml, like gecko) version/9.0 mobile/13a452 safari/601.1 3. mozilla/5.0 (windows nt 6.1...
1 391
by  DanielRobinsonJump to last post
20 Sep 2017 10:17 AM
1 Replies and 371 Views (SOLVED) Does db hase dpi info for mobile phones?    371  1 Started by  Sergei Aleksandrov Subj
1 371
by  EdwardJump to last post
17 Aug 2017 08:55 AM
4 Replies and 497 Views (SOLVED) Nexus phones' isMobile property is false    497  4 Started by  Dmitry Hi All, I have core version 3.2.17.2 and data version 3.2.17.5 installed in the solution. Nexus phones (tested on Nexus 6 actual phone and Nexus 4, 5, 6 as chrome devices) are not detected as mobile devices. Can anyone advise Kind Regards, Dmitry
4 497
by  DmitryJump to last post
06 Jul 2017 03:50 PM
2 Replies and 789 Views (SOLVED) Client detection    789  2 Started by  PatrickMM Hello, Our company have a Premium subscription on your dataset and have noted an detection issue with Outlook 2016. See below the UA of Outlook 2016 which is identified as 'Outlook 2014' for BrowserName. Outlook 2014 have never exists and Outlook 2016 should be identified as Outlook 2016. Tested with your User Agent Tester with the Enterprise 3/9/2017 dataset. Any chance of getting these corrected Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; ...
2 789
by  PatrickMMJump to last post
05 May 2017 01:41 PM
2 Replies and 1151 Views (SOLVED) Facebook App for iOS - Nov 2016    1151  2 Started by  IT Department Hello, We are Premium subscribers and have noted an issue with the Facebook App for iOS being incorrectly identified recently. Here are some UA strings that we know are this app but are being identified as 'Mobile Safari' for BrowserName. Tested with your online tester webpage with the Enterprise 11/24/2016 dataset. Any chance of getting these corrected WURLF is correctly identifying them as the Facebook app currently, not so with 51Degrees: Mozilla/5.0(iPhone;CPUiPhoneO...
2 1151
by  IT DepartmentJump to last post
07 Dec 2016 05:02 AM
2 Replies and 1094 Views (CLOSED) Match with 'Nearest' method but 0 difference ?    1094  2 Started by  Jean-Sébastien Bour Hello, this User-Agent: Mozilla/5.0 (iPad; CPU OS 9_2 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13C75 MOBILE-LEQUIPE/IOS/TABLETTE/6.9.3/954c8780297a4a53d63fd7c3c05b559317e56055aa7941da262791a8862807ad gets correctly matched but with 'Nearest' method and with 0 difference (double-checked on https://51degrees.com/resources/user-agent-tester). If I understood the docs (and one of your unit tests :-)) well, this does not make sense. Am I rig...
2 1094
by  Jean-Sébastien BourJump to last post
23 Feb 2016 02:10 PM
3 Replies and 2971 Views (SOLVED) Detection of some UserAgent strings    2971  3 Started by  Sergey S Hi! I tested your Enterprise file for pattern based device detection and encountered with some issues. Sometimes detection seems wrong. Some examples: - Desktop detected as Mobile: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1709.117 Amigo/32.0.1709.117 MRCHROME SOC Safari/537.36 Mozilla/5.0 (X11; Linux i686 on x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2217.29 Safari/537.36 Mozilla/5.0 (Windows NT 5.0; WOW6...
3 2971
by  KamilaJump to last post
31 Dec 2015 11:14 AM
3 Replies and 919 Views (SOLVED) Nexus 5X deviceType set to tablet.    919  3 Started by  Greg Hi, Nexus 5X users on our website are currently not being served the correct version of our site. Looking at the device explorer page for the 5X - https://51degrees.com/resources/device-explorer/deviceId/58580search=nexus5x&model=Nexus5X the device is registered as a tablet. Is this correct other larger phones such as the iPhone 6 plus are returned as a smartphone and get served the mobile version of our site. Can this be raised as a bug anywhere, or is this in fact the correct return...
3 919
by  EdwardJump to last post
30 Nov 2015 07:43 AM
2 Replies and 846 Views (SOLVED) No html5 support    846  2 Started by  miksh Your detector shows HTML 4.01 support only for browsers below: Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_1 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) OPiOS/8.0.0.78129 Mobile/11D201 Safari/9537.53 Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_4) AppleWebKit/600.7.12 (KHTML, like Gecko) Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/600.8.9 (KHTML, like Gecko) Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/601.1.56 (KHTML, like Gecko) Mozilla/5.0 (Macinto...
2 846
by  EdwardJump to last post
16 Nov 2015 11:59 AM
1 Replies and 905 Views (SOLVED) Problem with device detection on safari    905  1 Started by  Martin Hi, when our webpage is opened in a safari browser on an iphone. it seems i only get default values. So property 'HardwareName' returns 'iPhone_iPhone 3G_iPhone 3GS_iPhone 4_iPhone 4S_iPhone 5_iPhone 5S_iPhone 6_iPhone 6 Plus', 'ScreenPixelsHeight' is always set to '960' and 'ScreenPixelsWidth' to '640'. Is there any chance to get the correct information we use the premium data. thanks for your help! Martin
1 905
by  EdwardJump to last post
15 Oct 2015 12:38 AM
1 Replies and 905 Views (SOLVED) Browser Unknown for iOS9.1    905  1 Started by  miksh Please check Mozilla/5.0 (iPad; CPU OS 9_1 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13B5119e Safari/601.1 It shows browser Unknown
1 905
by  EdwardJump to last post
29 Sep 2015 11:18 PM
1 Replies and 1086 Views (SOLVED) Geolocation unknown for MQQBrowser    1086  1 Started by  miksh Please double check Geolocation support for MQQBrowser, e.g. Mozilla/5.0 (iPhone 4S; CPU iPhone OS 8_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/6.0 MQQBrowser/6.0 Mobile/12F70 Safari/8536.25 Mozilla/5.0 (Linux; U; Android 4.3; zh-cn; GT-I9300I Build/JLS36C) AppleWebKit/537.36 (KHTML, like Gecko)Version/4.0 MQQBrowser/5.6 Mobile Safari/537.36
1 1086
by  EdwardJump to last post
22 Sep 2015 08:51 PM
12 Replies and 1276 Views (SOLVED) Missing CookiesCapable data    1276  12 Started by  miksh Please check the devices below for missing CookiesCapable and HtmlVersion data Mozilla/5.0 (Linux; Android 5.0.1; SGH-I337M Build/LRX22C) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/2.1 Chrome/34.0.1847.76 Mozilla/5.0 (MeeGo; NokiaN9) AppleWebKit/534.13 (KHTML, like Gecko) NokiaBrowser/8.5.0 Mobile Safari/534.13
12 1276
by  mikshJump to last post
04 Sep 2015 05:06 PM
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