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2 Replies and 38 Views Roku devices  38  2 Started by  Chris Coupland We sometimes receive Roku user agents from Google in the format: Roku/DVP-9.0 (559.00E04142A),gzip(gfe); (gzip) 51Degrees is detecting it as: Closest Sub Strings Links (2.1 Linux ; ) but if you leave the gzip parts out, such as: Roku/DVP-9.0 (559.00E04142A) Then is gets detected properly as a Roku device. Can you please advise
2 38
by  AliHostJump to last post
17 Apr 2019 01:28 PM
1 Replies and 61 Views Different BrowserName with same useragent  61  1 Started by  BOLD LLC Different BrowserName with same useragent with only the version is changed. It is giving unknown for most of them. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/602.1.50 (KHTML, like Gecko) Safari Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown Mac OS X App - WebKit Engine Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown
1 61
by  JoshGrewJump to last post
01 Mar 2019 01:56 PM
1 Replies and 74 Views API vs UA-Tester  74  1 Started by  MOMAGIC TECHNOLOGIES PVT LTD Please see below user-agent of the received from the device. We were unable to get the device details using the API. We updated the DB with the latest revision. where as same user-agent works fine with 'user-agent tester' available on the website. Mozilla/5.0 (Linux; Android 6.0.1; Micromax AQ4502 Build/MOB31E; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Mobile Safari/537.36 Note: using the latest database. Thanks Vikas gupta vikas.guptamomagic.com
1 74
by  AliHostJump to last post
12 Feb 2019 01:50 PM
2 Replies and 117 Views High screen resolution devices wrongly detected as tablet  117  2 Started by  Cedric Hi, With devices that have very high screen resolution, the smartphone is recognized as tablet. A specific case we're facing: 'Mozilla/5.0 (Linux; Android 9; EVR-L29) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Mobile Safari/537.36' 'ScreenPixelsHeight': 1080 'ScreenPixelsWidth': 2244 'IsMobile': true 'IsSmartPhone': false <-- this is not correct 'IsTablet': true <-- this is not correct I'm sure some other devices are affected similarly. Can this be updated T...
2 117
by  DanielRobinsonJump to last post
08 Feb 2019 04:58 PM
2 Replies and 104 Views iPhone version detection    104  2 Started by  Chris Coupland Along with user agents, many partners will also provide us with hardware version as a string in the format: iPhone9,4 and similar. Would it be possible for 51D to detect the version correctly if we were to append that to the user agent. For example: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone9,4) Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone10,...
2 104
by  JoshGrewJump to last post
31 Jan 2019 12:54 PM
11 Replies and 387 Views Wrong detection of iPhone device  387  11 Started by  Dmitrii Zotov User-agent is 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_0_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12A402', but 51 Degrees detects that device is android, browser is not Safari and so on.
11 387
by  DanielRobinsonJump to last post
28 Dec 2018 02:42 PM
1 Replies and 214 Views Failed to identify my device    214  1 Started by  Evgeni Aizikovich I have a OnePlus 1 device (old, but still pretty common). Once ago it has been detected correctly as 'mobile', however I noticed that it is not recognized anymore as a mobile device. Here is my user agent string: Mozilla/5.0 (Linux; Android 6.0.1; A0001) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.64 Mobile Safari/537.36 I able to reproduce this also from my desktop (Chrome developer tools). Please assist, Thank you
1 214
by  LizHJump to last post
25 Oct 2018 11:51 AM
2 Replies and 582 Views A Graphics object cannot be created from an image that has an indexed pixel format  582  2 Started by  Eran Schwartz In the last couple of days I'm getting the following error message: Exception: 'A Graphics object cannot be created from an image that has an indexed pixel format' Method: FiftyOne.Foundation.Image.Processor.Shrink System.Exception: A Graphics object cannot be created from an image that has an indexed pixel format. at System.Drawing.Graphics.FromImage at FiftyOne.Foundation.Image.Processor.Shrink at FiftyOne.Foundation.Image.Processor.ShrinkToSeekStream at FiftyOne.Foundation.Image.Pr...
2 582
by  JoshGrewJump to last post
02 Jul 2018 08:30 AM
3 Replies and 353 Views Incorrect device detection  353  3 Started by  khizar ahmed Many times I have noticed that 51 Degrees detected incorrect information about the device even when the user agent vividly contains that model and name of the device manufacturer. Let me give you an example of following user agent 'Mozilla/5.0 (Linux; U; Android 7.1.1; en-US; Redmi_Note_5_Pro Build/NGI77B) AppleWebKit/528.5 (KHTML, like Gecko) Version/3.1.2 Mobile Safari/525.20.1' If someone closely observes the user agent, even human can detect that device is manufactured by 'redMi corporation...
3 353
by  Amos TamangJump to last post
18 May 2018 10:47 AM
1 Replies and 408 Views (SOLVED) Laptop vs Desktop detection    408  1 Started by  nilayk Of all the properties, I could use BatteryCapacity as a property (not sure if it works though), but I'm trying to find a guaranteed way to identify laptop and desktop traffic. It doesn't have to be able to differentiate all traffic correctly, but the ones it's able to it has to be accurate. Any ideas if there's a way to achieve this Thank you.
1 408
by  Alexander PreslavskiJump to last post
05 Mar 2018 11:14 AM
1 Replies and 432 Views (SOLVED) T-Entertain settop-boxes    432  1 Started by  INFOnline Hello, the following user-agent are detected as desktop, but they are T-Entertain settop-boxes and should be MediaHub. AppleWebKit/534.30(linux MIPS;U;deu), DT_STB_BCM7241up/14.1 (DT,MR200_MR400,Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.6 (DT,MR401_TypB,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.7 (DT,MR201,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/...
1 432
by  Amos TamangJump to last post
11 Jan 2018 12:44 PM
1 Replies and 398 Views (CLOSED) Syabas Popbox user agent - device not detected    398  1 Started by  Chris Coupland We've been seening some requests from the device: Syabas Popbox, but 51D doesn't seem to be detecting. Some sample user agents below... Syabas/05-02-150212-24-POP-618-000 (gaya2) Mozilla/4.0 Syabas/J3S-01-01-150121-02-POP-890-999 Mozilla/4.0 Mozilla/4.0
1 398
by  Amos TamangJump to last post
19 Dec 2017 04:09 PM
1 Replies and 480 Views (SOLVED) Preimum device detection data-not available    480  1 Started by  Praful Memane Hi Team, We are currently testing theTrial version of Premium Device detection data plan. We are not getting the device information for many of our User-Agent strings.as below for example. 1. mozilla/5.0 (windows nt 6.1; win64; x64) applewebkit/537.36 (khtml, like gecko) chrome/60.0.3112.113 safari/537.36 2. mozilla/5.0 (ipad; cpu os 9_0_2 like mac os x) applewebkit/601.1.46 (khtml, like gecko) version/9.0 mobile/13a452 safari/601.1 3. mozilla/5.0 (windows nt 6.1...
1 480
by  DanielRobinsonJump to last post
20 Sep 2017 10:17 AM
1 Replies and 448 Views (SOLVED) Does db hase dpi info for mobile phones?    448  1 Started by  Sergei Aleksandrov Subj
1 448
by  EdwardJump to last post
17 Aug 2017 08:55 AM
4 Replies and 595 Views (SOLVED) Nexus phones' isMobile property is false    595  4 Started by  Dmitry Hi All, I have core version 3.2.17.2 and data version 3.2.17.5 installed in the solution. Nexus phones (tested on Nexus 6 actual phone and Nexus 4, 5, 6 as chrome devices) are not detected as mobile devices. Can anyone advise Kind Regards, Dmitry
4 595
by  DmitryJump to last post
06 Jul 2017 03:50 PM
2 Replies and 892 Views (SOLVED) Client detection    892  2 Started by  PatrickMM Hello, Our company have a Premium subscription on your dataset and have noted an detection issue with Outlook 2016. See below the UA of Outlook 2016 which is identified as 'Outlook 2014' for BrowserName. Outlook 2014 have never exists and Outlook 2016 should be identified as Outlook 2016. Tested with your User Agent Tester with the Enterprise 3/9/2017 dataset. Any chance of getting these corrected Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; ...
2 892
by  PatrickMMJump to last post
05 May 2017 01:41 PM
2 Replies and 1382 Views (SOLVED) Facebook App for iOS - Nov 2016    1382  2 Started by  IT Department Hello, We are Premium subscribers and have noted an issue with the Facebook App for iOS being incorrectly identified recently. Here are some UA strings that we know are this app but are being identified as 'Mobile Safari' for BrowserName. Tested with your online tester webpage with the Enterprise 11/24/2016 dataset. Any chance of getting these corrected WURLF is correctly identifying them as the Facebook app currently, not so with 51Degrees: Mozilla/5.0(iPhone;CPUiPhoneO...
2 1382
by  IT DepartmentJump to last post
07 Dec 2016 05:02 AM
2 Replies and 1197 Views (CLOSED) Match with 'Nearest' method but 0 difference ?    1197  2 Started by  Jean-Sébastien Bour Hello, this User-Agent: Mozilla/5.0 (iPad; CPU OS 9_2 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13C75 MOBILE-LEQUIPE/IOS/TABLETTE/6.9.3/954c8780297a4a53d63fd7c3c05b559317e56055aa7941da262791a8862807ad gets correctly matched but with 'Nearest' method and with 0 difference (double-checked on https://51degrees.com/resources/user-agent-tester). If I understood the docs (and one of your unit tests :-)) well, this does not make sense. Am I rig...
2 1197
by  Jean-Sébastien BourJump to last post
23 Feb 2016 02:10 PM
3 Replies and 3346 Views (SOLVED) Detection of some UserAgent strings    3346  3 Started by  Sergey S Hi! I tested your Enterprise file for pattern based device detection and encountered with some issues. Sometimes detection seems wrong. Some examples: - Desktop detected as Mobile: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1709.117 Amigo/32.0.1709.117 MRCHROME SOC Safari/537.36 Mozilla/5.0 (X11; Linux i686 on x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2217.29 Safari/537.36 Mozilla/5.0 (Windows NT 5.0; WOW6...
3 3346
by  KamilaJump to last post
31 Dec 2015 11:14 AM
3 Replies and 1011 Views (SOLVED) Nexus 5X deviceType set to tablet.    1011  3 Started by  Greg Hi, Nexus 5X users on our website are currently not being served the correct version of our site. Looking at the device explorer page for the 5X - https://51degrees.com/resources/device-explorer/deviceId/58580search=nexus5x&model=Nexus5X the device is registered as a tablet. Is this correct other larger phones such as the iPhone 6 plus are returned as a smartphone and get served the mobile version of our site. Can this be raised as a bug anywhere, or is this in fact the correct return...
3 1011
by  EdwardJump to last post
30 Nov 2015 07:43 AM
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