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2 Replies and 38 Views
Roku devices 38 2
Started by Chris Coupland
We sometimes receive Roku user agents from Google in the format: Roku/DVP-9.0 (559.00E04142A),gzip(gfe); (gzip) 51Degrees is detecting it as: Closest Sub Strings Links (2.1 Linux ; ) but if you leave the gzip parts out, such as: Roku/DVP-9.0 (559.00E04142A) Then is gets detected properly as a Roku device. Can you please advise
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by AliHost 17 Apr 2019 01:28 PM |
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1 Replies and 61 Views
Different BrowserName with same useragent 61 1
Started by BOLD LLC
Different BrowserName with same useragent with only the version is changed. It is giving unknown for most of them. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/602.1.50 (KHTML, like Gecko) Safari Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown Mac OS X App - WebKit Engine Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown
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by JoshGrew01 Mar 2019 01:56 PM |
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1 Replies and 74 Views
API vs UA-Tester 74 1
Started by MOMAGIC TECHNOLOGIES PVT LTD
Please see below user-agent of the received from the device. We were unable to get the device details using the API. We updated the DB with the latest revision. where as same user-agent works fine with 'user-agent tester' available on the website. Mozilla/5.0 (Linux; Android 6.0.1; Micromax AQ4502 Build/MOB31E; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Mobile Safari/537.36 Note: using the latest database. Thanks Vikas gupta vikas.guptamomagic.com
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by AliHost12 Feb 2019 01:50 PM |
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2 Replies and 117 Views
High screen resolution devices wrongly detected as tablet 117 2
Started by Cedric
Hi, With devices that have very high screen resolution, the smartphone is recognized as tablet. A specific case we're facing: 'Mozilla/5.0 (Linux; Android 9; EVR-L29) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Mobile Safari/537.36' 'ScreenPixelsHeight': 1080 'ScreenPixelsWidth': 2244 'IsMobile': true 'IsSmartPhone': false <-- this is not correct 'IsTablet': true <-- this is not correct I'm sure some other devices are affected similarly. Can this be updated T...
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by DanielRobinson08 Feb 2019 04:58 PM |
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2 Replies and 104 Views
iPhone version detection 104 2
Started by Chris Coupland
Along with user agents, many partners will also provide us with hardware version as a string in the format: iPhone9,4 and similar. Would it be possible for 51D to detect the version correctly if we were to append that to the user agent. For example: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone9,4) Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone10,...
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by JoshGrew31 Jan 2019 12:54 PM |
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11 Replies and 387 Views
Wrong detection of iPhone device 387 11
Started by Dmitrii Zotov
User-agent is 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_0_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12A402', but 51 Degrees detects that device is android, browser is not Safari and so on.
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by DanielRobinson28 Dec 2018 02:42 PM |
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1 Replies and 214 Views
Failed to identify my device 214 1
Started by Evgeni Aizikovich
I have a OnePlus 1 device (old, but still pretty common). Once ago it has been detected correctly as 'mobile', however I noticed that it is not recognized anymore as a mobile device. Here is my user agent string: Mozilla/5.0 (Linux; Android 6.0.1; A0001) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.64 Mobile Safari/537.36 I able to reproduce this also from my desktop (Chrome developer tools). Please assist, Thank you
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by LizH25 Oct 2018 11:51 AM |
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2 Replies and 582 Views
A Graphics object cannot be created from an image that has an indexed pixel format 582 2
Started by Eran Schwartz
In the last couple of days I'm getting the following error message: Exception: 'A Graphics object cannot be created from an image that has an indexed pixel format' Method: FiftyOne.Foundation.Image.Processor.Shrink System.Exception: A Graphics object cannot be created from an image that has an indexed pixel format. at System.Drawing.Graphics.FromImage at FiftyOne.Foundation.Image.Processor.Shrink at FiftyOne.Foundation.Image.Processor.ShrinkToSeekStream at FiftyOne.Foundation.Image.Pr...
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by JoshGrew02 Jul 2018 08:30 AM |
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3 Replies and 353 Views
Incorrect device detection 353 3
Started by khizar ahmed
Many times I have noticed that 51 Degrees detected incorrect information about the device even when the user agent vividly contains that model and name of the device manufacturer. Let me give you an example of following user agent 'Mozilla/5.0 (Linux; U; Android 7.1.1; en-US; Redmi_Note_5_Pro Build/NGI77B) AppleWebKit/528.5 (KHTML, like Gecko) Version/3.1.2 Mobile Safari/525.20.1' If someone closely observes the user agent, even human can detect that device is manufactured by 'redMi corporation...
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by Amos Tamang18 May 2018 10:47 AM |
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1 Replies and 408 Views
(SOLVED) Laptop vs Desktop detection 408 1
Started by nilayk
Of all the properties, I could use BatteryCapacity as a property (not sure if it works though), but I'm trying to find a guaranteed way to identify laptop and desktop traffic. It doesn't have to be able to differentiate all traffic correctly, but the ones it's able to it has to be accurate. Any ideas if there's a way to achieve this Thank you.
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by Alexander Preslavski05 Mar 2018 11:14 AM |
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1 Replies and 432 Views
(SOLVED) T-Entertain settop-boxes 432 1
Started by INFOnline
Hello, the following user-agent are detected as desktop, but they are T-Entertain settop-boxes and should be MediaHub. AppleWebKit/534.30(linux MIPS;U;deu), DT_STB_BCM7241up/14.1 (DT,MR200_MR400,Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.6 (DT,MR401_TypB,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.7 (DT,MR201,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/...
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by Amos Tamang11 Jan 2018 12:44 PM |
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1 Replies and 398 Views
(CLOSED) Syabas Popbox user agent - device not detected 398 1
Started by Chris Coupland
We've been seening some requests from the device: Syabas Popbox, but 51D doesn't seem to be detecting. Some sample user agents below... Syabas/05-02-150212-24-POP-618-000 (gaya2) Mozilla/4.0 Syabas/J3S-01-01-150121-02-POP-890-999 Mozilla/4.0 Mozilla/4.0
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by Amos Tamang19 Dec 2017 04:09 PM |
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1 Replies and 480 Views
(SOLVED) Preimum device detection data-not available 480 1
Started by Praful Memane
Hi Team, We are currently testing theTrial version of Premium Device detection data plan. We are not getting the device information for many of our User-Agent strings.as below for example. 1. mozilla/5.0 (windows nt 6.1; win64; x64) applewebkit/537.36 (khtml, like gecko) chrome/60.0.3112.113 safari/537.36 2. mozilla/5.0 (ipad; cpu os 9_0_2 like mac os x) applewebkit/601.1.46 (khtml, like gecko) version/9.0 mobile/13a452 safari/601.1 3. mozilla/5.0 (windows nt 6.1...
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by DanielRobinson20 Sep 2017 10:17 AM |
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by Edward17 Aug 2017 08:55 AM |
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4 Replies and 595 Views
(SOLVED) Nexus phones' isMobile property is false 595 4
Started by Dmitry
Hi All, I have core version 3.2.17.2 and data version 3.2.17.5 installed in the solution. Nexus phones (tested on Nexus 6 actual phone and Nexus 4, 5, 6 as chrome devices) are not detected as mobile devices. Can anyone advise Kind Regards, Dmitry
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by Dmitry06 Jul 2017 03:50 PM |
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2 Replies and 892 Views
(SOLVED) Client detection 892 2
Started by PatrickMM
Hello, Our company have a Premium subscription on your dataset and have noted an detection issue with Outlook 2016. See below the UA of Outlook 2016 which is identified as 'Outlook 2014' for BrowserName. Outlook 2014 have never exists and Outlook 2016 should be identified as Outlook 2016. Tested with your User Agent Tester with the Enterprise 3/9/2017 dataset. Any chance of getting these corrected Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; ...
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892 |
by PatrickMM05 May 2017 01:41 PM |
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2 Replies and 1382 Views
(SOLVED) Facebook App for iOS - Nov 2016 1382 2
Started by IT Department
Hello, We are Premium subscribers and have noted an issue with the Facebook App for iOS being incorrectly identified recently. Here are some UA strings that we know are this app but are being identified as 'Mobile Safari' for BrowserName. Tested with your online tester webpage with the Enterprise 11/24/2016 dataset. Any chance of getting these corrected WURLF is correctly identifying them as the Facebook app currently, not so with 51Degrees: Mozilla/5.0(iPhone;CPUiPhoneO...
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by IT Department07 Dec 2016 05:02 AM |
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2 Replies and 1197 Views
(CLOSED) Match with 'Nearest' method but 0 difference ? 1197 2
Started by Jean-Sébastien Bour
Hello, this User-Agent: Mozilla/5.0 (iPad; CPU OS 9_2 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13C75 MOBILE-LEQUIPE/IOS/TABLETTE/6.9.3/954c8780297a4a53d63fd7c3c05b559317e56055aa7941da262791a8862807ad gets correctly matched but with 'Nearest' method and with 0 difference (double-checked on https://51degrees.com/resources/user-agent-tester). If I understood the docs (and one of your unit tests :-)) well, this does not make sense. Am I rig...
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by Jean-Sébastien Bour23 Feb 2016 02:10 PM |
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3 Replies and 3346 Views
(SOLVED) Detection of some UserAgent strings 3346 3
Started by Sergey S
Hi! I tested your Enterprise file for pattern based device detection and encountered with some issues. Sometimes detection seems wrong. Some examples: - Desktop detected as Mobile: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1709.117 Amigo/32.0.1709.117 MRCHROME SOC Safari/537.36 Mozilla/5.0 (X11; Linux i686 on x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2217.29 Safari/537.36 Mozilla/5.0 (Windows NT 5.0; WOW6...
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by Kamila31 Dec 2015 11:14 AM |
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3 Replies and 1011 Views
(SOLVED) Nexus 5X deviceType set to tablet. 1011 3
Started by Greg
Hi,
Nexus 5X users on our website are currently not being served the correct version of our site. Looking at the device explorer page for the 5X - https://51degrees.com/resources/device-explorer/deviceId/58580search=nexus5x&model=Nexus5X the device is registered as a tablet. Is this correct other larger phones such as the iPhone 6 plus are returned as a smartphone and get served the mobile version of our site.
Can this be raised as a bug anywhere, or is this in fact the correct return...
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by Edward30 Nov 2015 07:43 AM |