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16 Replies and 760 Views Wrong detection of iPhone device  760  16 Started by  Dmitrii Zotov User-agent is 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_0_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12A402', but 51 Degrees detects that device is android, browser is not Safari and so on.
16 760
by  DanielRobinsonJump to last post
06 Dec 2019 03:47 PM
3 Replies and 330 Views Device detection incorrect after chrome update for android 9  330  3 Started by  Ste Mozilla/5.0 (Linux; Android-9; SM-G950F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3370.67 Safari/537.36 incorrectly classified as a desktop. The same device on chrome 74 works correctly.
3 330
by  AliHostJump to last post
05 Dec 2019 03:01 PM
0 Replies and 70 Views Jadoo /Geniatech STB user agents  70  0 Started by  Chris Coupland The following user agents are being mis-classified as SmartPhone, but are instead OTT set top boxes running the Jadoo app: stagefright/1.2 (Linux;Android 4.2.2; Geniatech ATV-360 CTV STB; Jadoo4 JAB J4DC) stagefright/1.2 (Linux;Android 4.4.2; Geniatech ATV-585 CTV STB; Jadoo4 JAB J4QC) stagefright/1.2 (Linux;Android 6.0.1; Geniatech ATV-596X CTV STB; Jadoo5 JAB J5QC) stagefright/1.2 (Linux;Android 6.0.1; Geniatech ATV-596X CTV STB; Jadoo5s JAB J5sQC) Dalvik/2.1.0 (Linux; U; Android 6.0.1;...
0 70
01 Nov 2019 07:41 PM
1 Replies and 166 Views URGENT: MS Edge 18 has HMTL5 = false!  166  1 Started by  miksh Please check Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 it has Html5: False but HtmlVersion: 5.0 It seems to be published this week. Any chance to week ASAP and republish
1 166
by  DanielRobinsonJump to last post
30 Aug 2019 03:37 PM
1 Replies and 130 Views iPhone Support  130  1 Started by  Parker Hi 51Degrees team! We're currently on a trial of your software and I went through the documentation several times today, but am not finding anything regarding iPhone model variant device detection not working/being available, however when I look up my user agent, which is... Mozilla/5.0 (iPhone; CPU iPhone OS 12_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/76.0.3809.81 Mobile/15E148 Safari/605.1 ... and run that through your User Agent Tester, I get back a 'it could...
1 130
by  JoshGrewJump to last post
15 Aug 2019 10:29 AM
2 Replies and 182 Views Edge 44 for iOS - no HTML5 support?  182  2 Started by  miksh Hello, Could you check UA below Mozilla/5.0 (iPhone; CPU iPhone OS 12_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 EdgiOS/44.4.1 Mobile/15E148 Safari/605.1.15 Your online tester shows no HTML5 support Html Html5Audio: NotSupported Html5Video: NotSupported
2 182
by  DanielRobinsonJump to last post
10 Jul 2019 03:20 PM
2 Replies and 172 Views Lite Trie-Data for v3.2?  172  2 Started by  fgt Hi, I'm using 51degrees device detection with haproxy 1.7, which is built with 51degrees v3.2 support. After registering for the lite subscription I was trying to download the trie data for v3.2. The download menu only has data for v3.4. Where can I get v3.2 data Best regards, Florian
2 172
by  JoshGrewJump to last post
05 Jul 2019 09:09 AM
1 Replies and 240 Views Inconsistent Device Detection Result from Website and V32 dat file  240  1 Started by  trackrevenue Hi Guys, We recently found out that the device detection for same user agent string is showing different result from 51Degree online user agent tester (https://51degrees.com/resources/user-agent-tester) and premium V32 dat file. Below is a few examples: - Example 1: Dalvik/2.1.0 (Linux; U; Android 6.0; ZOPO ONE X Build/MRA58K) https://51degrees.com/resources/user-agent-tester returns correct device detection, while when using 51Degrees mobile detector with latest v32 dat file (updated on ...
1 240
by  DanielRobinsonJump to last post
22 May 2019 03:08 PM
2 Replies and 264 Views Roku devices  264  2 Started by  Chris Coupland We sometimes receive Roku user agents from Google in the format: Roku/DVP-9.0 (559.00E04142A),gzip(gfe); (gzip) 51Degrees is detecting it as: Closest Sub Strings Links (2.1 Linux ; ) but if you leave the gzip parts out, such as: Roku/DVP-9.0 (559.00E04142A) Then is gets detected properly as a Roku device. Can you please advise
2 264
by  AliHostJump to last post
17 Apr 2019 01:28 PM
1 Replies and 220 Views Different BrowserName with same useragent  220  1 Started by  BOLD LLC Different BrowserName with same useragent with only the version is changed. It is giving unknown for most of them. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/602.1.50 (KHTML, like Gecko) Safari Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown Mac OS X App - WebKit Engine Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown
1 220
by  JoshGrewJump to last post
01 Mar 2019 01:56 PM
1 Replies and 242 Views API vs UA-Tester  242  1 Started by  MOMAGIC TECHNOLOGIES PVT LTD Please see below user-agent of the received from the device. We were unable to get the device details using the API. We updated the DB with the latest revision. where as same user-agent works fine with 'user-agent tester' available on the website. Mozilla/5.0 (Linux; Android 6.0.1; Micromax AQ4502 Build/MOB31E; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Mobile Safari/537.36 Note: using the latest database. Thanks Vikas gupta vikas.guptamomagic.com
1 242
by  AliHostJump to last post
12 Feb 2019 01:50 PM
2 Replies and 286 Views High screen resolution devices wrongly detected as tablet  286  2 Started by  Cedric Hi, With devices that have very high screen resolution, the smartphone is recognized as tablet. A specific case we're facing: 'Mozilla/5.0 (Linux; Android 9; EVR-L29) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Mobile Safari/537.36' 'ScreenPixelsHeight': 1080 'ScreenPixelsWidth': 2244 'IsMobile': true 'IsSmartPhone': false <-- this is not correct 'IsTablet': true <-- this is not correct I'm sure some other devices are affected similarly. Can this be updated T...
2 286
by  DanielRobinsonJump to last post
08 Feb 2019 04:58 PM
2 Replies and 283 Views iPhone version detection    283  2 Started by  Chris Coupland Along with user agents, many partners will also provide us with hardware version as a string in the format: iPhone9,4 and similar. Would it be possible for 51D to detect the version correctly if we were to append that to the user agent. For example: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone9,4) Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone10,...
2 283
by  JoshGrewJump to last post
31 Jan 2019 12:54 PM
1 Replies and 377 Views Failed to identify my device    377  1 Started by  Evgeni Aizikovich I have a OnePlus 1 device (old, but still pretty common). Once ago it has been detected correctly as 'mobile', however I noticed that it is not recognized anymore as a mobile device. Here is my user agent string: Mozilla/5.0 (Linux; Android 6.0.1; A0001) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.64 Mobile Safari/537.36 I able to reproduce this also from my desktop (Chrome developer tools). Please assist, Thank you
1 377
by  LizHJump to last post
25 Oct 2018 11:51 AM
2 Replies and 871 Views A Graphics object cannot be created from an image that has an indexed pixel format  871  2 Started by  Eran Schwartz In the last couple of days I'm getting the following error message: Exception: 'A Graphics object cannot be created from an image that has an indexed pixel format' Method: FiftyOne.Foundation.Image.Processor.Shrink System.Exception: A Graphics object cannot be created from an image that has an indexed pixel format. at System.Drawing.Graphics.FromImage at FiftyOne.Foundation.Image.Processor.Shrink at FiftyOne.Foundation.Image.Processor.ShrinkToSeekStream at FiftyOne.Foundation.Image.Pr...
2 871
by  JoshGrewJump to last post
02 Jul 2018 08:30 AM
3 Replies and 522 Views Incorrect device detection  522  3 Started by  khizar ahmed Many times I have noticed that 51 Degrees detected incorrect information about the device even when the user agent vividly contains that model and name of the device manufacturer. Let me give you an example of following user agent 'Mozilla/5.0 (Linux; U; Android 7.1.1; en-US; Redmi_Note_5_Pro Build/NGI77B) AppleWebKit/528.5 (KHTML, like Gecko) Version/3.1.2 Mobile Safari/525.20.1' If someone closely observes the user agent, even human can detect that device is manufactured by 'redMi corporation...
3 522
by  Amos TamangJump to last post
18 May 2018 10:47 AM
1 Replies and 569 Views (SOLVED) Laptop vs Desktop detection    569  1 Started by  nilayk Of all the properties, I could use BatteryCapacity as a property (not sure if it works though), but I'm trying to find a guaranteed way to identify laptop and desktop traffic. It doesn't have to be able to differentiate all traffic correctly, but the ones it's able to it has to be accurate. Any ideas if there's a way to achieve this Thank you.
1 569
by  Alexander PreslavskiJump to last post
05 Mar 2018 11:14 AM
1 Replies and 584 Views (SOLVED) T-Entertain settop-boxes    584  1 Started by  INFOnline Hello, the following user-agent are detected as desktop, but they are T-Entertain settop-boxes and should be MediaHub. AppleWebKit/534.30(linux MIPS;U;deu), DT_STB_BCM7241up/14.1 (DT,MR200_MR400,Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.6 (DT,MR401_TypB,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.7 (DT,MR201,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/...
1 584
by  Amos TamangJump to last post
11 Jan 2018 12:44 PM
1 Replies and 554 Views (CLOSED) Syabas Popbox user agent - device not detected    554  1 Started by  Chris Coupland We've been seening some requests from the device: Syabas Popbox, but 51D doesn't seem to be detecting. Some sample user agents below... Syabas/05-02-150212-24-POP-618-000 (gaya2) Mozilla/4.0 Syabas/J3S-01-01-150121-02-POP-890-999 Mozilla/4.0 Mozilla/4.0
1 554
by  Amos TamangJump to last post
19 Dec 2017 04:09 PM
1 Replies and 621 Views (SOLVED) Preimum device detection data-not available    621  1 Started by  Praful Memane Hi Team, We are currently testing theTrial version of Premium Device detection data plan. We are not getting the device information for many of our User-Agent strings.as below for example. 1. mozilla/5.0 (windows nt 6.1; win64; x64) applewebkit/537.36 (khtml, like gecko) chrome/60.0.3112.113 safari/537.36 2. mozilla/5.0 (ipad; cpu os 9_0_2 like mac os x) applewebkit/601.1.46 (khtml, like gecko) version/9.0 mobile/13a452 safari/601.1 3. mozilla/5.0 (windows nt 6.1...
1 621
by  DanielRobinsonJump to last post
20 Sep 2017 10:17 AM
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