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1 Replies and 13 Views iPhone Support  13  1 Started by  Parker Hi 51Degrees team! We're currently on a trial of your software and I went through the documentation several times today, but am not finding anything regarding iPhone model variant device detection not working/being available, however when I look up my user agent, which is... Mozilla/5.0 (iPhone; CPU iPhone OS 12_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/76.0.3809.81 Mobile/15E148 Safari/605.1 ... and run that through your User Agent Tester, I get back a 'it could...
1 13
by  JoshGrewJump to last post
15 Aug 2019 10:29 AM
2 Replies and 100 Views Edge 44 for iOS - no HTML5 support?  100  2 Started by  miksh Hello, Could you check UA below Mozilla/5.0 (iPhone; CPU iPhone OS 12_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 EdgiOS/44.4.1 Mobile/15E148 Safari/605.1.15 Your online tester shows no HTML5 support Html Html5Audio: NotSupported Html5Video: NotSupported
2 100
by  DanielRobinsonJump to last post
10 Jul 2019 03:20 PM
2 Replies and 89 Views Lite Trie-Data for v3.2?  89  2 Started by  fgt Hi, I'm using 51degrees device detection with haproxy 1.7, which is built with 51degrees v3.2 support. After registering for the lite subscription I was trying to download the trie data for v3.2. The download menu only has data for v3.4. Where can I get v3.2 data Best regards, Florian
2 89
by  JoshGrewJump to last post
05 Jul 2019 09:09 AM
1 Replies and 135 Views Device detection incorrect after chrome update for android 9  135  1 Started by  Ste Mozilla/5.0 (Linux; Android-9; SM-G950F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3370.67 Safari/537.36 incorrectly classified as a desktop. The same device on chrome 74 works correctly.
1 135
by  Amos TamangJump to last post
10 Jun 2019 03:25 PM
1 Replies and 145 Views Inconsistent Device Detection Result from Website and V32 dat file  145  1 Started by  trackrevenue Hi Guys, We recently found out that the device detection for same user agent string is showing different result from 51Degree online user agent tester (https://51degrees.com/resources/user-agent-tester) and premium V32 dat file. Below is a few examples: - Example 1: Dalvik/2.1.0 (Linux; U; Android 6.0; ZOPO ONE X Build/MRA58K) https://51degrees.com/resources/user-agent-tester returns correct device detection, while when using 51Degrees mobile detector with latest v32 dat file (updated on ...
1 145
by  DanielRobinsonJump to last post
22 May 2019 03:08 PM
14 Replies and 596 Views Wrong detection of iPhone device  596  14 Started by  Dmitrii Zotov User-agent is 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_0_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12A402', but 51 Degrees detects that device is android, browser is not Safari and so on.
14 596
by  DanielRobinsonJump to last post
14 May 2019 03:37 PM
2 Replies and 150 Views Roku devices  150  2 Started by  Chris Coupland We sometimes receive Roku user agents from Google in the format: Roku/DVP-9.0 (559.00E04142A),gzip(gfe); (gzip) 51Degrees is detecting it as: Closest Sub Strings Links (2.1 Linux ; ) but if you leave the gzip parts out, such as: Roku/DVP-9.0 (559.00E04142A) Then is gets detected properly as a Roku device. Can you please advise
2 150
by  AliHostJump to last post
17 Apr 2019 01:28 PM
1 Replies and 150 Views Different BrowserName with same useragent  150  1 Started by  BOLD LLC Different BrowserName with same useragent with only the version is changed. It is giving unknown for most of them. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/602.1.50 (KHTML, like Gecko) Safari Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown Mac OS X App - WebKit Engine Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Unknown
1 150
by  JoshGrewJump to last post
01 Mar 2019 01:56 PM
1 Replies and 169 Views API vs UA-Tester  169  1 Started by  MOMAGIC TECHNOLOGIES PVT LTD Please see below user-agent of the received from the device. We were unable to get the device details using the API. We updated the DB with the latest revision. where as same user-agent works fine with 'user-agent tester' available on the website. Mozilla/5.0 (Linux; Android 6.0.1; Micromax AQ4502 Build/MOB31E; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Mobile Safari/537.36 Note: using the latest database. Thanks Vikas gupta vikas.guptamomagic.com
1 169
by  AliHostJump to last post
12 Feb 2019 01:50 PM
2 Replies and 205 Views High screen resolution devices wrongly detected as tablet  205  2 Started by  Cedric Hi, With devices that have very high screen resolution, the smartphone is recognized as tablet. A specific case we're facing: 'Mozilla/5.0 (Linux; Android 9; EVR-L29) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Mobile Safari/537.36' 'ScreenPixelsHeight': 1080 'ScreenPixelsWidth': 2244 'IsMobile': true 'IsSmartPhone': false <-- this is not correct 'IsTablet': true <-- this is not correct I'm sure some other devices are affected similarly. Can this be updated T...
2 205
by  DanielRobinsonJump to last post
08 Feb 2019 04:58 PM
2 Replies and 205 Views iPhone version detection    205  2 Started by  Chris Coupland Along with user agents, many partners will also provide us with hardware version as a string in the format: iPhone9,4 and similar. Would it be possible for 51D to detect the version correctly if we were to append that to the user agent. For example: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone9,4) Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/16C101 (iPhone10,...
2 205
by  JoshGrewJump to last post
31 Jan 2019 12:54 PM
1 Replies and 295 Views Failed to identify my device    295  1 Started by  Evgeni Aizikovich I have a OnePlus 1 device (old, but still pretty common). Once ago it has been detected correctly as 'mobile', however I noticed that it is not recognized anymore as a mobile device. Here is my user agent string: Mozilla/5.0 (Linux; Android 6.0.1; A0001) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.64 Mobile Safari/537.36 I able to reproduce this also from my desktop (Chrome developer tools). Please assist, Thank you
1 295
by  LizHJump to last post
25 Oct 2018 11:51 AM
2 Replies and 732 Views A Graphics object cannot be created from an image that has an indexed pixel format  732  2 Started by  Eran Schwartz In the last couple of days I'm getting the following error message: Exception: 'A Graphics object cannot be created from an image that has an indexed pixel format' Method: FiftyOne.Foundation.Image.Processor.Shrink System.Exception: A Graphics object cannot be created from an image that has an indexed pixel format. at System.Drawing.Graphics.FromImage at FiftyOne.Foundation.Image.Processor.Shrink at FiftyOne.Foundation.Image.Processor.ShrinkToSeekStream at FiftyOne.Foundation.Image.Pr...
2 732
by  JoshGrewJump to last post
02 Jul 2018 08:30 AM
3 Replies and 440 Views Incorrect device detection  440  3 Started by  khizar ahmed Many times I have noticed that 51 Degrees detected incorrect information about the device even when the user agent vividly contains that model and name of the device manufacturer. Let me give you an example of following user agent 'Mozilla/5.0 (Linux; U; Android 7.1.1; en-US; Redmi_Note_5_Pro Build/NGI77B) AppleWebKit/528.5 (KHTML, like Gecko) Version/3.1.2 Mobile Safari/525.20.1' If someone closely observes the user agent, even human can detect that device is manufactured by 'redMi corporation...
3 440
by  Amos TamangJump to last post
18 May 2018 10:47 AM
1 Replies and 490 Views (SOLVED) Laptop vs Desktop detection    490  1 Started by  nilayk Of all the properties, I could use BatteryCapacity as a property (not sure if it works though), but I'm trying to find a guaranteed way to identify laptop and desktop traffic. It doesn't have to be able to differentiate all traffic correctly, but the ones it's able to it has to be accurate. Any ideas if there's a way to achieve this Thank you.
1 490
by  Alexander PreslavskiJump to last post
05 Mar 2018 11:14 AM
1 Replies and 511 Views (SOLVED) T-Entertain settop-boxes    511  1 Started by  INFOnline Hello, the following user-agent are detected as desktop, but they are T-Entertain settop-boxes and should be MediaHub. AppleWebKit/534.30(linux MIPS;U;deu), DT_STB_BCM7241up/14.1 (DT,MR200_MR400,Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.6 (DT,MR401_TypB,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/537.78(linux armv7;U;deu), DT_STB_BCM7252SUP/Z10.1.7 (DT,MR201,Wired), ISP_STB_NetFrontNX/3.1.2 (ACCESS, NX, Wired) AppleWebKit/...
1 511
by  Amos TamangJump to last post
11 Jan 2018 12:44 PM
1 Replies and 485 Views (CLOSED) Syabas Popbox user agent - device not detected    485  1 Started by  Chris Coupland We've been seening some requests from the device: Syabas Popbox, but 51D doesn't seem to be detecting. Some sample user agents below... Syabas/05-02-150212-24-POP-618-000 (gaya2) Mozilla/4.0 Syabas/J3S-01-01-150121-02-POP-890-999 Mozilla/4.0 Mozilla/4.0
1 485
by  Amos TamangJump to last post
19 Dec 2017 04:09 PM
1 Replies and 551 Views (SOLVED) Preimum device detection data-not available    551  1 Started by  Praful Memane Hi Team, We are currently testing theTrial version of Premium Device detection data plan. We are not getting the device information for many of our User-Agent strings.as below for example. 1. mozilla/5.0 (windows nt 6.1; win64; x64) applewebkit/537.36 (khtml, like gecko) chrome/60.0.3112.113 safari/537.36 2. mozilla/5.0 (ipad; cpu os 9_0_2 like mac os x) applewebkit/601.1.46 (khtml, like gecko) version/9.0 mobile/13a452 safari/601.1 3. mozilla/5.0 (windows nt 6.1...
1 551
by  DanielRobinsonJump to last post
20 Sep 2017 10:17 AM
1 Replies and 520 Views (SOLVED) Does db hase dpi info for mobile phones?    520  1 Started by  Sergei Aleksandrov Subj
1 520
by  EdwardJump to last post
17 Aug 2017 08:55 AM
4 Replies and 694 Views (SOLVED) Nexus phones' isMobile property is false    694  4 Started by  Dmitry Hi All, I have core version 3.2.17.2 and data version 3.2.17.5 installed in the solution. Nexus phones (tested on Nexus 6 actual phone and Nexus 4, 5, 6 as chrome devices) are not detected as mobile devices. Can anyone advise Kind Regards, Dmitry
4 694
by  DmitryJump to last post
06 Jul 2017 03:50 PM
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