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1 Replies and 76 Views ScreenPixelsWidth on desktop browser  76  1 Started by  LR698 Hi Just wondering if I could get some help. I was trying to use ScreenPixelsWidth however on desktop it always returns 0. { var deviceWidth = Request.Browser.ScreenPixelsWidth; } Just wondering can you recommend any way to retrieve the screen pixels width across all devices and browsers. I am using the lite edition. Appreciate any help you can give. Kindest Regards Lori
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by  AliHostJump to last post
18 Feb 2020 02:43 PM
0 Replies and 227 Views New web host  227  0 Started by  L.A. Burdick Chocolate Hi, we changed our web host today so consequently our site is at a new IP address and the DNS has been updates to point to the new IPs. Do we or does our web host need to make any change to get 51degrees to continue to detect devices
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05 Jul 2019 07:31 PM
3 Replies and 2771 Views Plans definition  2771  3 Started by  Tomasz Jagusz Hi I noticed that in property directory under each property You have names of packages that include that property. There are five options: Lite - free package Enterprise - enterprise package PremiumV3 - premium package what are Basic and Native Are there other packages You have/offer Unfortunately Lite plan doesn't include DeviceType property Do You offer any plans that have this property that are cheaper that Enterprise I can't afford full price, but I'd liek to pay for that extra...
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by  Tomasz JaguszJump to last post
22 Aug 2017 08:58 AM
2 Replies and 1117 Views (Closed) Missing Hardware Properties  1117  2 Started by  ggraves We are using the .Net parsing library with the Enterprise data. On examining the results of recent device matches, I found that over half of the user agent strings we have parsed with the 51 degrees parser do not have usable properties for the HardwareVendor, HardwareFamily, and HardwareModel properties. The HardwareFamily property value is 'Emulator' in most cases. An example user agent string that suffers from this problem is: 'Outlook-Express/7.0 (MSIE 7.0; Windows NT 6.2; Trident/7.0; .NET4....
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by  Joseph DixJump to last post
09 Feb 2017 12:14 PM
2 Replies and 1088 Views (Closed) Incorrect Opera 34 detection    1088  2 Started by  nilayk Hello. This issue cropped in the last few days. The latest Opera browser (v34) on Windows 10, is being detected as Google Chrome (v37) and has been verified as existing on the current user agent tester page too.
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by  Joseph DixJump to last post
25 Jan 2017 05:00 PM
1 Replies and 1587 Views (SOLVED) Download Link Premium/Enterprise does not work    1587  1 Started by  HSBC Trinkaus Hello, in the Documentation I found on this page: https://51degrees.com/support/documentation/automatic-updates the description for downloading the database: https://51degrees.com/products/downloads/premiumLicenseKeys=YOUR_KEY&Type=BinaryV3&Download=True I tried this link with my evaluation licence key but I did not get the file, I got a html page with a form to enter licence key. What's wrong
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by  MikeJump to last post
29 Jan 2016 09:39 AM
1 Replies and 16885 Views (SOLVED) IP Address or URL to whitelist for automatic updates    16885  1 Started by  JBraund Good afternoon, We are currently working on an implementation of the 51Degrees Premium device detector for our site. Our Test and Production environments are tightly locked down, and require any external endpoints for outbound connections to be explicitly whitelisted. What IP address or URL needs to be whitelisted to allow outbound connections to 51Degrees to collect updated device data Thanks, James
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by  EdwardJump to last post
07 Oct 2015 12:32 AM
8 Replies and 2088 Views (SOLVED) Very high usage of CPU and memory    2088  8 Started by  Thomas Trouillet Hi, We enabled 51Degrees in our CMS (Kentico). When re-starting IIS on our server, the CPU and memory usage are very high (95) and stay at that level. We noticed that when disabling the setting 'shareUsage' for 51Degrees, the website starts normally. Here a part of the log file: 2015-08-07T13:51:05.0348439Z - 3140 - Info - Creating provider from binary data file 'C:\inetpub\wwwroot\abc\App_Data\CMSModules\DeviceProfile\51Degrees.mobi.dat'. 2015-08-07T13:51:07.0118456Z - 3140 - ...
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by  Thomas TrouilletJump to last post
17 Aug 2015 11:09 AM
4 Replies and 2580 Views (SOLVED) Node.js client?    2580  4 Started by  eeweise Is there a node.js or javascript client for the device db I don't see anything referenced on the site or in Github. Even some sample code would be helpful. thanks Eric Weise
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by  EdwardJump to last post
16 Aug 2015 06:25 PM
3 Replies and 1061 Views (CLOSED) BinaryV3 Download Broken    1061  3 Started by  Robert Ropotan Hello, The BinaryV3 download link on https://51degrees.com/products/downloads/premium downloads a file that is 20MB bigger than previously that does not have GZ headers Could you take a look and fix this please
3 1061
by  MikeJump to last post
03 Jul 2015 03:18 PM
1 Replies and 1027 Views (CLOSED) Website mixed content    1027  1 Started by  miksh Hi gents, Please find time to fix the annoying 'Only secure content is displayed' while browsing your site and forum Mixed Content: The page at 'https://51degrees.com/support/forum/g/posts/t/3877/Have-your-say--Android-Operating-System-and-CPU-Architecture' was loaded over HTTPS, but requested an insecure stylesheet 'http://fonts.googleapis.com/cssfamily=Actor'. This request has been blocked; the content must be served over HTTPS.
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by  MikeJump to last post
22 Jun 2015 01:39 PM
2 Replies and 1465 Views (SOLVED) Data file Memory Consumption...    1465  2 Started by  Ayyappan We are using the device data from 51 Degrees. As part of our performance testing this week found some issue with the memory consumption in our app pools. After toubleshooting, found that the issue was with the 51 degree device info collections taking about 200 MB of memory. Until now, we were using this feed only in few applications and never noticed the memory foot print. But, with the latest release, more applications have started using the feed resulting in each app domain in the app pool con...
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by  EdwardJump to last post
26 Mar 2015 05:58 AM
5 Replies and 1696 Views (CLOSED) CMS Drag and Drop stops working with Premium Data    1696  5 Started by  Ettienne We are currently using 51degrees with our Sitecore CMS installation. We received a bug report about CMS drag and drop that stopped working recently. We have done extensive troubleshooting and have found that using the premium data is the issueWith this definition in the web.config CMS drag and drop DOES NOT work in IE<detection binaryFilePath='~/App_Data/51Degrees.mobi-Premium-20130823.dat' />However using this definition works fine<detection binaryFilePath='~/App_Data/51Degrees.mobi-L...
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by  EdwardJump to last post
26 Mar 2015 05:44 AM
5 Replies and 3607 Views (SOLVED) Auto Update - Unable to connect to the remote server    3607  5 Started by  Mark Rogan Hi,We are having trouble with our automatic updates. The message we are getting back is 'Unable to connect to the remote server'. Further to that, we also have:Warn - Unable to connect to the remote serverWarn - at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at FiftyOne.Foundation.Mobile.Detection.AutoUpdate.Download() at FiftyOne.Foundation.Mobile.Detection.AutoUpdate.Run(Object state)&91b&93Warn - No conne...
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by  EdwardJump to last post
26 Mar 2015 05:31 AM
3 Replies and 1293 Views (CLOSED) still redirecting after uninstalling    1293  3 Started by  wangner I tried 51Degrees with a mobile theme I purchased and didn't like how it came out for me so I disabled it but it still redirects to a theme that doesn't support the way I have my site set up www.jakewangner.com if you look on mobile all you see is a template with nothing but 'contact' and no images. I tried changing the redirect to the theme I use normally but it wouldn't change after 2 days. So I tried deleting all of the files and it still redirects. Please if anyone has anything that could ...
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by  MikeJump to last post
16 Mar 2015 11:14 AM
5 Replies and 1672 Views (CLOSED) Umbraco 7 Help    1672  5 Started by  Eric B Good morning all Need urgent help with this I have a site running Umbraco 7 and have installed the 51degrees.mobi package for Umbraco It has installed a bin file and a 51degrees.config file in the ~/App_Data directory The problem I am having is no matter what changes I make to the redirect part of the config file (even removing it completely) when accessing it from a mobile device it always redirects to /Mobile/Default.aspx I can not seem to get a log file created to see what is h...
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by  Eric BJump to last post
28 Feb 2015 05:23 AM
2 Replies and 1758 Views (CLOSED) Facebook Share Crawler picking up mobile site    1758  2 Started by  JamesBond Hi There, Using an Umbraco site, I've downloaded and upgraded to the latest assembly ( and device dat file. Using a facebook share (http://www.facebook.com/sharer.php) picks up the mobile version (URL/title). Any help would be greatlyappreciated. Thanks!
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by  KamilaJump to last post
25 Feb 2015 02:01 PM
7 Replies and 2588 Views (SOLVED) Issues after upgrading to Premium Data    2588  7 Started by  David Lievense So here's our configuration on our test site (http://new.organicbouquet.com) which is not working: I've created a file called FiftyOne.lic in the /bin/ directory with the license sent to me in the Invoice email. <fiftyOne> <redirect firstRequestOnly='false' timeout='20'> <locations> <location name='mobile' url='http://m.organicbouquet.com{0}' matchExpression='(&lt;=^\w://./).'> <add property='isTablet' matchExpres...
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by  KamilaJump to last post
23 Feb 2015 03:28 PM
5 Replies and 1891 Views (SOLVED) Premium device download issue    1891  5 Started by  Fiona Nugent Have been running this without issue for ~2 years. About 2 hours ago our application started hanging while trying to download the premium data file. The fiftyOne.log shows that the provider file is being repeatedly downloaded (every 2 mins): 2014-05-03T18:46:37.1453687Z - 4268 - Info - Creating provider from binary data file 'C:\inetpub\wwwroot\\App_Data\51Degrees.mobi-Premium.dat'. 2014-05-03T18:46:45.2629919Z - 4268 - Info - Created provider from binary data file 'C:\inetpub\wwwroot\\App_D...
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by  KamilaJump to last post
20 Feb 2015 10:56 AM
1 Replies and 2070 Views (SOLVED) How can i tell if a request was redirected?    2070  1 Started by  Matt 03 Are there any properties in the request or browser capabilities that can tell me if it was redirected Thank you.
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by  MikeJump to last post
15 Dec 2014 11:03 AM
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